- All returns must be made within 30 days of receipt of your order.
- We are unable to offer exchanges for online orders. Refunds will be processed for all returned items that meet the below criteria.
- All full priced and Sale items purchased online can be returned by post for a refund.
- All outlet items purchased online are not eligible for a refund for "change of mind" reasons. All outlet Sales are FINAL. Please note this does not affect your statutory rights.
- Refunds will be processed in $AUD.
- We are unable to process refunds in person at our head office or the online warehouse.
- We request you include your original receipt/invoice with your parcel.
- All items must be returned unused, unworn and unwashed with original swing tags still attached or they may not be accepted.
- For any David Lawrence online purchases, we will provide a refund on any full price, Sale or outlet item that is faulty or not as described.
- All shoes should be returned without scratches or stains and in their original, undamaged shoe box.
- Due to hygiene reasons we are unable to accept returns for swimwear, earrings and hosiery, unless they are faulty or have been sent to you by error.
- When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
- Refunds will be credited against your original method of purchase.
- If you placed your order using a gift voucher as your method of payment you will be sent a credit/gift voucher as soon as the return has been processed.
- If you placed your order using a loyalty reward, your reward will be credited back to your membership account.
- Please note that concessions located in a David Jones or Myer department store are unable to offer a refund or exchange on any items purchased online.
- For online purchases ONLY, we will provide a full refund on any Sale item for change of mind or not suitable. Please note postage is non-refundable.
- For in store and concession purchases, we are unable to offer a refund for Sale items due to “change of mind”.
ITALIAN LUXURY GROUP
We want you to feel confident when buying on Italian Luxury Group Should you change your mind about a purchase you have made with us, you have the option of returning the item within 30 days of having received it and can opt for an exchange or a full refund.
- We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with.
- For health and hygiene reasons, the packaging it must not be opened.
- the following items are not eligible for a change of mind return.
Demaged or faulty returns
You be required to send us images after received the items(s) of the damage for further assessment. Italian Luxury Group will give you the option to arrange a replacement for part/whole of the item.
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.
All orders placed between the 1 Dec and 31 of January 2019 cannot be return.
RETURNING A STANDARD POST ITEM
Italian Luxury Group C/O Avion International Forwarder
88 Perry st, Matraville, NSW 2036
Please note, the Reply Paid service is not tracked. We recommend that you register your return parcel with Australia Post. Italian Luxury Group are not liable for unregistered returns.
Upon receipt of your return, we will process a credit note, refund or exchange, depending on what you require. Returns by mail may take 2 weeks minimum to process and notification will be by email. The $20 shipping fee on standard orders under $250 is non-refundable and will be removed from your refund amount.